Returning an Item Ordered on Shiftly:

To keep everyone safe, we do not accept returns on open or used personal care, beauty products or items that have been worn or consumed. This includes but is not limited to: used bedding products, hygiene products, food related items, creams and soaps. All returns MUST be in resellable condition unless defective. Returns on items approved for return will only be allowed within 30 days of receiving the product. 

To return an item you ordered:

1. Go to Your Orders to display your recent orders. At this time, we do not accept returns for gifted items. 
2. Choose the order and select Return.
3. Select the item you want to return, and select an option from the Reason for Return menu.
4. If applicable, print your return label and return authorization. 
5. Add your return label (if applicable) and package your items for return. Pack your item securely, following the instructions sent to you when you requested your return from the Returns Centre.

Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.

1. Add your return label (if applicable) and package your items for return. Pack your item securely, following the instructions sent to you when you requested your return from the Returns Centre.

You can view the status of a return or a refund in Your Orders by selecting View Return/Refund Status next to the relevant order.

Gift Cards: 

Gift cards are not eligible for a return or refund. 

Late Returns/ Refunds

Returns on most items approved for return will only be allowed within 30 days from delivery of product. To check the return window for an item you have ordered, go to Your Orders and select Return Item. In extreme circumstances, an exception can be made at the discretion of our customer service team.

Note: After the carrier has received your item, it can take up to three weeks for us to receive and process your return.

Note: If shipping fees were paid on the original order and the reason for return is not the result of a Shiftly error, the original shipping fees will not be refunded. 

Check the Status of Your Refund 

Check the status of your refund through Your Account. 

1. Once you are logged in on Shiftly, go to Your Orders.
2. Next, click Returns and this will bring you to a queue with any active return requests.